Cancellation Policy

At ProductsOrient, we strive to provide the best shopping experience for our customers. We understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below to understand your rights and the procedures for canceling an order.

1. Order Cancellation

• Before Shipment: You can cancel your order at any time before it has been shipped. To cancel your order, please contact us as soon as possible at info@productsorient.com. Once the order is canceled, we will issue a full refund to your original payment method.
• After Shipment: If your order has already been shipped, it cannot be canceled. However, you may return the item following our return policy once you have received it.

2. Special Orders and Custom Products

• Orders for custom products or items marked as “Special Order” cannot be canceled once they are in production or have been shipped.

3. Refund Process

• Once your cancellation request has been processed, any refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.

4. Contact Us

• If you have any questions or need assistance with canceling your order, please contact our customer service team at info@productsorient.com. We are here to help and will do our best to accommodate your request.