Delivery policy

Delivery Policy

At ProductsOrient, we are committed to delivering your purchases quickly and efficiently. Please read our delivery policy carefully to understand our processes, timelines, and any related fees.

1. Shipping Destinations

  • We ship to most locations worldwide. If we are unable to deliver to your address, we will notify you at the time of purchase.

2. Shipping Costs

  • Shipping costs are calculated based on the destination, the weight of the items, and the shipping method chosen at checkout. These costs will be displayed at checkout before you finalize your purchase.

3. Delivery Timeframes

  • Standard Shipping: Delivery typically takes 7-14 business days, depending on the destination.
  • Express Shipping: For faster delivery, express shipping options are available, with delivery typically within 3-7 business days.
  • Processing Time: Please allow 1-3 business days for order processing before your items are shipped.

Note: Delivery times are estimated and may vary due to factors beyond our control, such as customs delays or postal service interruptions.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.

5. Delivery Issues

  • If your order has not arrived within the estimated delivery time, please contact us at info@productsorient.com. We will investigate the issue and work to resolve it as quickly as possible.

6. Customs and Import Duties

  • For international orders, customs or import duties may apply once the shipment reaches your country. Any such charges are the responsibility of the recipient. ProductsOrient is not responsible for delays caused by customs.

7. Delivery Address

  • Please ensure that your delivery address is complete and accurate. ProductsOrient is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

8. Contact Us

  • If you have any questions regarding our delivery policy, please reach out to our customer service team at info@productsorient.com. We are here to assist you.

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